Refund Policy

Last updated: 8/15/2026

Free trials

If your plan includes a free trial, you can cancel any time before it ends at no charge. If you don't cancel, your subscription converts to a paid plan and the first payment is charged automatically; that charge is treated the same as any other subscription payment below.

Subscriptions

You can cancel your subscription at any time; cancellation takes effect at the end of the current billing period, and no partial refund is given for the remaining time. A full refund is issued if a technical error occurs during payment collection (e.g. you were double-charged, or charged after a successful cancellation).

Digital products (indicator/program sales)

Since digital products become downloadable immediately upon delivery, purchases are generally non-refundable. If a product does not work as described, you may contact our support team within 7 days of purchase; requests are evaluated on a case-by-case basis.

Chargebacks

If you believe you've been charged in error, please contact us first so we can look into it. Most billing issues can be resolved faster this way than through a bank chargeback. Filing a chargeback without contacting us first may result in your account being suspended while the dispute is reviewed.

How to request

For refund requests, please email us at support@portosignal.com with your order number or the email address on your account.